Only 20% of Microsoft 365 users actually use 80% of its functionality

Many of your employees may have experience using the Microsoft suite, including Word, Excel, PowerPoint, Access, and Outlook, but are they leveraging these tools to their fullest potential? Are they familiar with the latest enhancements and functions, or are they self-taught?

At ROYCE Solutions, we begin with a detailed training-needs analysis prior to course delivery. This process identifies existing knowledge, uncovers gaps, and determines what specific training would most benefit your team's daily use of the software. Based on this analysis, we tailor our training programs accordingly.

We offer both on-site training and sessions at our local training suites, covering introductory, intermediate, and advanced courses for all the software listed above. Training can be provided one-on-one or in group settings, customized to your organization's and departments' specific needs and current skill levels.

Additionally, we create bespoke training programs and manuals for third-party software, ensuring comprehensive and effective learning solutions.

BOOST STAFF EFFICIENCY. INSTANT EXPERIENCE AND KNOWLEDGE AT YOUR DESK

Do your staff continuously have Office 365 queries in the execution of their work?

Are such queries creating bottle necks with your IT Help Desk?

• By far the fastest and simplest solution for increasing efficiency of a busy work-force.
• Our Floor-walkers navigate your offices and staff, helping and educating on the fly, supporting your staff even when they are too busy to have a dedicated training day.
• You have an experienced trainer on site for a half or full day and they visit as many employees as possible to assist them in resolving issues.
• No down-time taking days off for training, when you probably already know 80% of what is included in the course. We walk the office floors and offer advice and training on the spot.
• Ideal for organisations that cannot afford staff to take time away on a dedicated course.
• Get the best of both worlds – live advice to organisation-specific needs and guidance from floor walking specialists, enabling staff to train further while still ‘on the job’.
• Providing targeted ‘hands-on’ training to users will ensure that they feel positive about new technologies and understand the benefits.
• Floor-walkers will be able to assist and help filter any issue to ensure problems are solved quickly and help prevent the help desk from being inundated with unnecessary calls and e-mails.
• Our main aim is to provide reassurance to users; knowing that an expert is on hand to assist with any query can also help to reduce support calls during busy times. Floor-walkers will be able to assist and help filter any support issues to ensure problems are solved quickly and help prevent the help desk from being inundated with unnecessary calls and e-mails.